Data Deletion

This page explains how to remove the dashiox service's access to your accounts and how to delete your data. You can combine the steps; each of them stops any further access of the service to the data of the platform concerned.

Immediate revocation, without the portal and without waiting for us: for Google at https://myaccount.google.com/permissions, for Meta (once the integration is available) in Facebook under Settings & privacy → Settings → Apps and Websites. We handle a disconnection request sent by e-mail within 3 business days at the latest, and requests for erasure or access to your data without undue delay, at the latest within 1 month of receipt (Art. 12(3) GDPR).

Disconnect a platform account

Disconnect a platform account. In the portal open Data sources (Zdroje dat in the Czech-language portal), choose Disconnect (Odpojit) next to the connection and confirm. The service deletes the connection together with its tokens and the data cached from it, and revokes the access at the provider. For Google this does not apply if the same Google account is also connected in another dashiox workspace – revoking would break that connection too; you can then remove the access in your Google Account (below). It also deletes the analysis results and findings derived from it (they are recalculated on your next query); results derived from other connections remain. A connection you do not use for 90 days is disconnected by the service in the same way – it sends an e-mail notice on day 83 and disconnects it no earlier than 7 days later. A query or analysis that you run (from your AI assistant or in the portal) counts as use; the daily background refresh of the account list does not. You can also ask us at any time to disconnect an account and delete its data by writing to from your account's e-mail address (what to include: see Request by e-mail); we handle it within 3 business days at the latest.

Remove access in your Google Account

You can also remove the service's access directly at Google, without signing in to the portal:

1. Open https://myaccount.google.com/permissions (Google Account → Security → Your connections to third-party apps & services).
2. Select dashiox and choose Delete all connections (remove access).
3. From then on the service cannot read or change data in your Google Account. To also delete the connection and data stored with us, disconnect it in the portal under Data sources → Disconnect (Zdroje dat → Odpojit in the Czech-language portal) or ask us by e-mail – we handle it within 3 business days at the latest.

Remove access in Facebook (Meta)

1. In Facebook, open Settings & privacy → Settings → Apps and Websites (if dashiox was connected through a business account, you will find it under Business Integrations).
2. Find the dashiox app, choose Remove and confirm; optionally also tick the deletion of posts and other data the app may have created in your account (dashiox does not create any posts).
3. The Meta integration is in preparation and dashiox currently holds no Meta data; these steps apply once the integration becomes available. With questions, write to .

Delete your account and all data

1. In the portal go to Account & data → Delete account (Účet a data → Smazat účet in the Czech-language portal; workspace owner only), type the workspace name and confirm by re-authenticating with your password and TOTP code, or with Google if you sign in with Google. You can download your data beforehand in the same section with Download data (Stáhnout data). You can also ask us to delete your account by e-mail to from your account's e-mail address.
2. This deletes the workspace: the service immediately stops using all platform connections, removes the access of connected AI clients and of all members, and makes all data inaccessible. It deletes the connections' tokens and revokes the access at Google in the background right after the deletion; it does not revoke the access at Google if the same Google account is also connected in another dashiox workspace (you can then remove the access in your Google Account, see above). If it is your personal workspace and you are not a member of any other, your user account is deleted too.
3. The data (account, workspaces, connections and encrypted tokens, client context, analysis results and findings, notes) is physically deleted within 30 days at the latest. The period allows the account to be restored in case of a mistake – request the restoration by e-mail; we restore the workspace and the client registry, but data sources (connections) and AI apps need to be reconnected, and stored analysis results are not restored.

Organisation membership: you leave an organisation in the portal under Account & data → Leave organisation (Účet a data → Opustit organizaci in the Czech-language portal) by typing the organisation's name. Your access to it ends immediately, we disconnect and delete your connections in it (revoking the access at Google unless you also use the same Google account elsewhere) and, if you had any connection in it, we also delete the stored analysis results that drew on it, as with a disconnection (they are recalculated on the next query) — results from other members' connections remain; notes you created in the organisation remain with it. The same applies when the owner or an admin of the organisation removes you.

An account without a workspace of its own (for example a colleague invited to an organisation) is closed under Account & data → Close account (Účet a data → Zrušit účet): type the account's e-mail and re-authenticate. You thereby leave all organisations, your connections are disconnected, connected AI apps lose access and you are signed out on all devices; we physically delete the account data within 30 days at the latest. The owner of an organisation deletes it under Account & data → Delete organisation (Účet a data → Zrušit organizaci) and the other members receive an e-mail; before closing their account, the last owner must transfer ownership to another admin under Team (Tým in the Czech-language portal) or delete the organisation.

Request by e-mail

Ask us for disconnection, data deletion, account deletion or a copy of your data by e-mail to . Send the message from your account's e-mail address and state:

• the e-mail address of your account (if you write from a different address);
• which connection or platform the request concerns (e.g. a Google Ads or GA4 account – or "all");
• the type of request: disconnection and deletion of the connection's data, account deletion and deletion of all data, deletion of other data (e.g. an access request or a contact message), or a copy of your data (access).

A workspace admin or owner can also download a copy of the workspace data in the portal under Account & data → Download data (Účet a data → Stáhnout data in the Czech-language portal; a ZIP archive with the data in JSON and CSV; the link is valid for 7 days).

We handle a disconnection request within 3 business days at the latest. We handle other requests without undue delay, at the latest within 1 month of receipt (Art. 12(3) GDPR); in complex cases the period may be extended by two further months, of which we will inform you. We may ask you to verify your identity first so that we do not delete someone else's data.

Timelines

Data we are required to keep by law (e.g. accounting records once payments are introduced) is deleted after the statutory period expires.

Confirmation

We confirm by e-mail once the account deletion or your deletion request has been completed. With any questions about deletion, write to .

Version 1.5, effective from 3 October 2026