Data Deletion

This page explains how to remove the dashiox service's access to your accounts and how to delete your data. You can combine the steps; each of them stops any further access of the service to the data of the platform concerned.

Immediate revocation, without the portal and without waiting for us: for Google at https://myaccount.google.com/permissions, for Meta (once the integration is available) in Facebook under Settings & privacy → Settings → Apps and Websites. We handle requests for disconnection, erasure or access to your data without undue delay, at the latest within 1 month of receipt (Art. 12(3) GDPR).

Disconnect a platform account

Disconnect a platform account. Once data connections are available in your portal, open Data sources, choose Disconnect next to the connection and confirm; the service revokes the access tokens at the provider and deletes the connection, the data cached from it and the analysis results and findings derived from it. At any time – including before this option appears in your portal – you can ask us to disconnect an account and delete its data by writing to from your account's e-mail address (what to include: see Request by e-mail); we handle it without undue delay, at the latest within 1 month.

Remove access in your Google Account

You can also remove the service's access directly at Google, without signing in to the portal:

1. Open https://myaccount.google.com/permissions (Google Account → Security → Your connections to third-party apps & services).
2. Select dashiox and choose Delete all connections (remove access).
3. From then on the service cannot read or change data in your Google Account. To also delete the connection and data stored with us, ask us by e-mail (or disconnect it in the portal once available).

Remove access in Facebook (Meta)

1. In Facebook, open Settings & privacy → Settings → Apps and Websites (if dashiox was connected through a business account, you will find it under Business Integrations).
2. Find the dashiox app, choose Remove and confirm; optionally also tick the deletion of posts and other data the app may have created in your account (dashiox does not create any posts).
3. The Meta integration is in preparation and dashiox currently holds no Meta data; these steps apply once the integration becomes available. With questions, write to .

Delete your account and all data

1. Write to from your account's e-mail address and ask for your account to be deleted (the self-service Account & data → Delete account option in the portal will be added later; once available, it asks you to re-authenticate with your password and TOTP code, or with Google if you sign in with Google).
2. The service disconnects all platform connections (including revoking the tokens at the providers), removes the access of connected AI clients and makes all account data inaccessible.
3. The data (account, workspaces, connections and encrypted tokens, client context, analysis results and findings, notes) is physically deleted within 30 days at the latest. The period allows the account to be restored in case of a mistake – request the restoration by e-mail.

Request by e-mail

Ask us for disconnection, data deletion, account deletion or a copy of your data by e-mail to . Send the message from your account's e-mail address and state:

• the e-mail address of your account (if you write from a different address);
• which connection or platform the request concerns (e.g. a Google Ads or GA4 account – or "all");
• the type of request: disconnection and deletion of the connection's data, account deletion and deletion of all data, deletion of other data (e.g. an access request or a contact message), or a copy of your data (access).

We handle the request without undue delay, at the latest within 1 month of receipt (Art. 12(3) GDPR); in complex cases the period may be extended by two further months, of which we will inform you. We may ask you to verify your identity first so that we do not delete someone else's data.

Timelines

Data we are required to keep by law (e.g. accounting records once payments are introduced) is deleted after the statutory period expires.

Confirmation

We confirm by e-mail once the account deletion or your deletion request has been completed. With any questions about deletion, write to .

Version 1.3, effective from 28 September 2026